Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the Pluto mobile application and the website https://plutorides.com (collectively, the "Platform").

The Platform is owned and operated by Ghumantra Private Limited, a company incorporated under the Companies Act, 2013 (CIN: U52219KA2025PTC208379), having its registered office in Bengaluru, Karnataka, India.

References to "Pluto", "Pluto Rides", "we", "our", or "us" mean Ghumantra Private Limited, operating under the brand name Pluto.

2. Eligibility

• You must be at least 18 years old
• You must provide accurate and complete information
• You agree to use the Platform only for lawful personal commute purposes

3. Nature of Service

• Pluto is a scheduled, subscription-based commute platform
• Pluto does not offer on-demand rides
• Service availability depends on route, location, and capacity
• Rides may be operated by Pluto or authorized fleet partners

4. Subscription Model

4.1 Subscription Requirements

• Minimum commute days may apply
• Fixed pickup & drop locations and time slots
• Slot confirmation is subject to availability

4.2 Payments & Billing

All payments made on the Platform are received by Ghumantra Private Limited. Invoices may include applicable Goods and Services Tax (GST) as per Indian law.

4.3 Changes & Pauses

Schedule changes or temporary pauses may be allowed subject to availability and prior notice. Slot retention is not guaranteed after a pause.

5. Ride Experience

Pickup and drop times are estimated. Delays may occur due to traffic, weather, or operational constraints. Pluto is not responsible for delays beyond reasonable control.

6. User Responsibilities

• Be punctual at pickup points
• Follow safety instructions
• Maintain respectful behavior

Pluto reserves the right to suspend or terminate services for misconduct or policy violations.

7. Refund & Cancellation Policy

7.1 Cancellation Before Start

Subscriptions cancelled before service start may be eligible for a refund after deductions, processed within 5–7 business days.

7.2 Cancellation After Start

Completed or missed rides are non-refundable. Refunds, if applicable, apply only to unused days and are subject to Pluto's review.

7.3 No-Shows

If a user misses a pickup or is unavailable, the ride is considered used and non-refundable.

7.4 Cancellation by Pluto

Pluto may cancel services due to operational, safety, or force majeure reasons. Refunds, if applicable, apply only to unused service days.

8. Brand & Intellectual Property

Pluto, Pluto Rides, and all related branding are proprietary identifiers owned and used by Ghumantra Private Limited. Unauthorized use is strictly prohibited.

9. Limitation of Liability

Pluto shall not be liable for indirect losses, missed appointments, or events beyond reasonable control. Liability is limited to the subscription amount paid.

10. Governing Law

These Terms are governed by the laws of India. Jurisdiction: Bengaluru, Karnataka.

11. Contact

Email: support@plutorides.com
Phone: +91 74830 56570